GraffitiMats are handmade fabric collage items by Sheree White Sorrells and Ken Sorells in their fiberarts studio, Whitewoven Textile Workshop, in Haywood County, North Carolina. The studio location address is 2542 Dellwood Rd., Waynesville NC 28786. The mailing address is 1834 Cove Creek Rd., Waynesville NC 28785. The studio is open to the public by chance or appointment. The finish on GraffitiMats is an original recipe formulated by Sheree to be durable, flexible, non-yellowing, non-cracking and non curling. It is water based, and therefore will react to soaking water. Occasional water spills that are wiped away in a reasonable amount of time will not affect GraffitiMats. Water pools allowed to stand on the surface will result in a "cloudy" spot, which will disappear on its own in about an hour. We continually work with our finish to improve its performance. We still use the original floorcloth in our own home in front of our kitchen sink. It has been in that place or in our entry way for 13 years. Because we make our items as functional artwork, they are used and enjoyed in the most heavily trafficked areas of a home. This is our intention and our joy.
Our mats are made for everyday use, and for two years we guarantee your mats to be stain free. That adds up to over 2000 mealtimes! Or if a floormat, 700 days in front of your kitchen sink. We are confident your GraffitiMats will perform beautifully for many years. For two years after purchase, if a GraffitiMat stains, we will replace it at no charge. The purchase receipt may be required at our discretion, and we may choose to offer a replacement from our current inventory.
This limited guarantee is offered with the following perimeters:
GraffitiMats are made for indoor use. Do not leave out in the rain, or outdoors overnight.
GraffitiMats are resistant to pet accidents, but our guarantee does not extend to pet damage.
Mats that are damaged (curled) by repeated butting up against a cabinet or wall are not covered by our warranty. These mats should be affixed to the floor at original installation by underpadding or double-faced tape. *Curling can usually be repaired on a GraffitiMat.
Mats that are damaged by doors having inadequate swing clearance, and therefore scrapping the mat are not covered by our warranty.
Normal wear and tear evidence is to be expected, and is not considered a flaw, and is not covered by replacement warranty.
FLOODING, whether indoors (plumbing malfunction) or outdoors (rain, dew) flooding and saturation will cause damage to a GraffitiMat, AND is not covered by our warranty. *Should this happen you may lessen the damage by immediately 1) drying the floorcloth front and back. 2) Then hang it on a clothes line (do not fold or drape the floorcloth) until it is completely dry throughout. Complete drying may take 3 to 4 days.
Any item installed in a well trafficked home will show signs of wear. Our mats will also. They will wear much like a fine piece of leather. They are not made to have a glass smooth surface. You may see variations on the surface. These variations do not affect the durability of the product. Cleaning is best done with a water damp mop. A nylon or plastic type scrubber may be used if necessary. Strong cleaners should be avoided. Scuff marks usually clean off, but paste wax can make stubborn scuff marks go away.
Our mats may be repaired and/or reconditioned. We offer this service free of charge, and ask that the customer pay only shipping. Please ship only after pre-arrangement to Whitewoven Studio by email: firstname.lastname@example.org